Work Experience:
Cybersecurity, DevOps, and IT


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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation
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Added information about microservices, authentication, TLS, IAM, and other security protocols in installation guides and knowledge-based articles.
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Updated the Administration Guide with information about installing and operating virtual machines.
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Trained project managers about using the Administration Guide for software installation at customers' sites.
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Used command-line software to recreate procedures.
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Maintained an internal knowledge site in SharePoint for program installers, DevSecOps, and developers.
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Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.
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Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.
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Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
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Documented procedures like setting up tablets, connecting to the network, and using internal software, improving user efficiency.
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Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.
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Developed documentation processes, style guide, and templates, ensuring consistency across the organization.
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Created a company-wide newsletter to inform users of best practices when using computers and software.
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Edited extremely detailed documents about software maintenance, information security, and personnel roles for FedRAMP compliance.
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Created release notes and manuals for internal and external audiences for software as a service SaaS products.
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Worked with engineering teams to determine documentation and knowledge management requirements.