Work Experience:
Finance


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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation
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Collaborated with subject matter experts (SMEs), engineers, and product teams to define, design, create, and maintain documentation for highly configurable, complex brokerage software.
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Mentored teams and junior department members about documentation standards and procedures.
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Edited templates for efficiency, evolving company needs, and improving documentation processes.
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Reviewed requirements and independently researched new products, features, and functionality.
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Created help content for new, high-profile payroll software in an Agile environment.
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Learned unfinished, new, complex software quickly, with little help.
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Updated extensive accounting online help system based on user feedback, reducing user queries by 10%.
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Identified gaps in documentation and implemented improvements to support users and stakeholders.
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Created the style guide and the onboarding process in collaboration with international team members.