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Work Experience:
Finance

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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation

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  • Collaborated with subject matter experts (SMEs), engineers, and product teams to define, design, create, and maintain documentation for highly configurable, complex brokerage software.

  • Mentored teams and junior department members about documentation standards and procedures.

  • Edited templates for efficiency, evolving company needs, and improving documentation processes.

  • Reviewed requirements and independently researched new products, features, and functionality.

  • Created help content for new, high-profile payroll software in an Agile environment.

  • Learned unfinished, new, complex software quickly, with little help.

  • Updated extensive accounting online help system based on user feedback, reducing user queries by 10%.

  • Identified gaps in documentation and implemented improvements to support users and stakeholders.

  • Created the style guide and the onboarding process in collaboration with international team members.

Talisys
Xero
Senior Technical Writer

Talisys

December 2014 - May 2019

Golden, CO, USA

Found in:

Technical Writer

Xero

September 2013 - September 2014
Denver, CO, USA

Found in:

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