Work Experience:
Hardware and Networking


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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

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Improved installation time of pharmacy inventory management software by writing, reorganizing, and single-sourcing content in markup language XML, then testing the content.
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Coordinated translators, product managers, developers, and testers to produce online help content in four languages, ensuring accuracy and consistency.
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Updated the customer-facing administrator guide, online help, and release notes.
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Contributed to process development, organizational processes, and the department style guide, enhancing quality and efficiency.
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​Created documentation for software for different audiences, including end users, admins, developers, integrators, and DevSecOps.
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Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.
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Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.
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Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
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Documented procedures like setting up tablets, connecting to the network, and using internal software, improving user efficiency.
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Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.
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Developed documentation processes, style guide, and templates, ensuring consistency across the organization.
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Created a company-wide newsletter to inform users of best practices when using computers and software.
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Created online content for high-capacity disk arrays with virtual machine (VM)-based controllers that interfaced with Internet of Things IoT (IoT) software. Example: VS1110A Doc Center
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Produced quick-start guides that detailed installation and configuration of backup storage servers, reducing setup time by 15%.
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Participated in tests to ensure server documentation accuracy and clarity.
IT Technical Writer
MYR Group
September 2020 - October 2021
Thornton, CO, USA
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