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Work Experience:
Hardware and Networking

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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation

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  • Improved installation time of pharmacy inventory management software by writing, reorganizing, and single-sourcing content in markup language XML, then testing the content.

  • Coordinated translators, product managers, developers, and testers to produce online help content in four languages, ensuring accuracy and consistency.

  • Updated the customer-facing administrator guide, online help, and release notes.

  • Contributed to process development, organizational processes, and the department style guide, enhancing quality and efficiency.

  • ​Created documentation for software for different audiences, including end users, admins, developers, integrators, and DevSecOps.

  • Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.

  • Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.

  • Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.

  • Documented procedures like setting up tablets, connecting to the network, and using internal software, improving user efficiency.

  • Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.

  • Developed documentation processes, style guide, and templates, ensuring consistency across the organization.

  • Created a company-wide newsletter to inform users of best practices when using computers and software.

  • Created online content for high-capacity disk arrays with virtual machine (VM)-based controllers that interfaced with Internet of Things IoT (IoT) software. Example: VS1110A Doc Center

  • Produced quick-start guides that detailed installation and configuration of backup storage servers, reducing setup time by 15%.

  • Participated in tests to ensure server documentation accuracy and clarity.

Swisslog
SSC
IT Technical Writer

MYR Group

September 2020 - October 2021

Thornton, CO, USA

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Senior Technical Writer (Contractor)

Stephenson Stellar Corporation

October 2021 - April 2022

Colorado Springs, CO, USA

Found in:

Senior Technical Writer

Swisslog Healthcare

June 2022 - December 2024
Westminster, CO, USA

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MYR
Quantum
Senior Technical Writer (Contractor)

Quantum Corporation

June 2019 - March 2020

Englewood, CO, USA

Found in:

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