Improved installation time of pharmacy inventory management software by writing, reorganizing, and single-sourcing content in markup language XML, then testing the content.

Coordinated translators, product managers, developers, and testers to produce online help content in four languages, ensuring accuracy and consistency.

Updated the customer-facing administrator guide, online help, and release notes.

Contributed to process development, organizational processes, and the department style guide, enhancing quality and efficiency.

​Created documentation for software for different audiences, including end users, admins, developers, integrators, and DevSecOps.

Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.

Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.

Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.