Work Experience:
Medicine
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Chronological
Cybersecurity, DevSecOps,
and IT
Software
Medical
Finance
Hardware and
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Reorganized outdated help for software that scans and tracks the location of medications and blood bags for authorized users within a hospital system.
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Updated online help for pharmacy inventory management software that includes automatic receiving, restocking, dispensing, and return information.
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Designed and developed multimedia eLearning and training materials for surgeons to learn manual cataract surgery.
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Managed the eLearning development process—including coordinating functional groups—to ensure timely and accurate content delivery.
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Conducted individual tryouts to gather students’ feedback, and created Discrepancy Reports to improve lesson quality and effectiveness.
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Updated extensive online help system, installation guides, release notes, clinical and user manuals, instructions for use (IFUs), quick reference cards, requirements, and specifications for sleep disorder diagnostic hardware and software.
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Assumed lone-writer responsibility for large projects with tight deadlines, delivering all projects on time.
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Worked with translation companies to ensure timely delivery of content.
Instructional Designer (Contractor)
HelpMeSee
September 2013 - September 2014
Denver, CO, USA
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Technical Writer
Embla Systems
May 2010 - September 2011
Thornton, CO, USA
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Senior Technical Writer
Swisslog Healthcare
June 2022 - December 2024
Westminster, CO, USA
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