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Work Experience:
Medicine

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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation

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  • Reorganized outdated help for software that scans and tracks the location of medications and blood bags for authorized users within a hospital system.

  • Updated online help for pharmacy inventory management software that includes automatic receiving, restocking, dispensing, and return information. 

Swisslog
HelpMeSee
  • Designed and developed multimedia eLearning and training materials for surgeons to learn manual cataract surgery.

  • Managed the eLearning development process—including coordinating functional groups—to ensure timely and accurate content delivery.

  • Conducted individual tryouts to gather students’ feedback, and created Discrepancy Reports to improve lesson quality and effectiveness.

Embla
  • Updated extensive online help system, installation guides, release notes, clinical and user manuals, instructions for use (IFUs), quick reference cards, requirements, and specifications for sleep disorder diagnostic hardware and software.

  • Assumed lone-writer responsibility for large projects with tight deadlines, delivering all projects on time.

  • Worked with translation companies to ensure timely delivery of content.

Instructional Designer (Contractor)

HelpMeSee

September 2013 - September 2014
Denver, CO, USA

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Technical Writer

Embla Systems

May 2010 - September 2011
Thornton, CO, USA

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Senior Technical Writer

Swisslog Healthcare

June 2022 - December 2024
Westminster, CO, USA

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