Work Experience:
Software
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Chronological
Cybersecurity, DevSecOps,
and IT
Software
Medical
Finance
Hardware and
Networking
Aviation
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Improved installation time of pharmacy inventory management software by writing, reorganizing, and single-sourcing content in markup language XML, then testing the content.
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Coordinated translators, product managers, developers, and testers to produce online help content in four languages, ensuring accuracy and consistency.
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Updated the customer-facing administrator guide, online help, and release notes.
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Contributed to process development, organizational processes, and the department style guide, enhancing quality and efficiency.
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​Created documentation for software for different audiences, including end users, admins, developers, integrators, and DevSecOps.
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Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.
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Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.
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Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
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Documented procedures like setting up tablets, connecting to the network, and using internal software, improving user efficiency.
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Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.
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Developed documentation processes, style guide, and templates, ensuring consistency across the organization.
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Created a company-wide newsletter to inform users of best practices when using computers and software.
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Edited extremely detailed documents about software maintenance, information security, and personnel roles for FedRAMP compliance.
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Created release notes and manuals for internal and external audiences for software as a service SaaS products.
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Worked with engineering teams to determine documentation and knowledge management requirements.
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Collaborated with subject matter experts (SMEs), engineers, and product teams to define, design, create, and maintain documentation for highly configurable, complex brokerage software.
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Mentored teams and junior department members about documentation standards and procedures.
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Edited templates for efficiency, evolving company needs, and improving documentation processes.
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Reviewed requirements and independently researched new products, features, and functionality.
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Created help content for new, high-profile payroll software in an Agile environment.
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Learned unfinished, new, complex software quickly, with little help.
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Updated extensive accounting online help system based on user feedback, reducing user queries by 10%.
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Identified gaps in documentation and implemented improvements to support users and stakeholders.
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Created the style guide and the onboarding process in collaboration with international team members.
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Updated extensive online help system, installation guides, release notes, clinical and user manuals, instructions for use (IFUs), quick reference cards, requirements, and specifications for sleep disorder diagnostic hardware and software.
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Assumed lone-writer responsibility for large projects with tight deadlines, delivering all projects on time.
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Worked with translation companies to ensure timely delivery of content.
Senior Technical Writer (Contractor)
Stephenson Stellar Corporation
October 2021 - April 2022
Colorado Springs, CO, USA
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IT Technical Writer
MYR Group
September 2020 - October 2021
Thornton, CO, USA
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Senior Technical Writer (Contractor)
Huron
June 2020 - September 2020
Denver, CO, USA
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Senior Technical Writer
Talisys
December 2014 - May 2019
Golden, CO, USA
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Technical Writer
Xero
September 2013 - September 2014
Denver, CO, USA
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Technical Writer
Embla Systems
May 2010 - September 2011
Thornton, CO, USA
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Created, edited, and updated user's guides, eLearning storyboards, release notes, quick start guides, functional descriptions, installation guides, and testing documents for high-profile aviation software installed on Boeing 777 airplanes.
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Interfaced with graphic artists to create expressive illustrations, diagrams, and charts, enhancing visual appeal and clarity of technical documents.
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Edited documents for accuracy, syntax, grammar, and layout.
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Adapted to rapidly changing software, schedules, and deadlines.
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Designed and developed end user and quick start guide templates.
Technical Writer
Jeppesen
June 2003 - June 2006
Englewood, CO, USA
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Senior Technical Writer
Swisslog Healthcare
June 2022 - December 2024
Westminster, CO, USA
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