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Work Experience:
Software

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Chronological

Cybersecurity, DevSecOps,
and IT

Software

Medical

Finance

Hardware and
Networking

Aviation

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  • Improved installation time of pharmacy inventory management software by writing, reorganizing, and single-sourcing content in markup language XML, then testing the content.

  • Coordinated translators, product managers, developers, and testers to produce online help content in four languages, ensuring accuracy and consistency.

  • Updated the customer-facing administrator guide, online help, and release notes.

  • Contributed to process development, organizational processes, and the department style guide, enhancing quality and efficiency.

  • ​Created documentation for software for different audiences, including end users, admins, developers, integrators, and DevSecOps.

  • Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.

  • Wrote status reports for a team that researched the progress in artificial intelligence AI and machine learning ML projects, increasing project efficiency.

  • Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.

  • Documented procedures like setting up tablets, connecting to the network, and using internal software, improving user efficiency.

  • Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.

  • Developed documentation processes, style guide, and templates, ensuring consistency across the organization.

  • Created a company-wide newsletter to inform users of best practices when using computers and software.

  • Edited extremely detailed documents about software maintenance, information security, and personnel roles for FedRAMP compliance.

  • Created release notes and manuals for internal and external audiences for software as a service SaaS products.

  • Worked with engineering teams to determine documentation and knowledge management requirements.

  • Collaborated with subject matter experts (SMEs), engineers, and product teams to define, design, create, and maintain documentation for highly configurable, complex brokerage software.

  • Mentored teams and junior department members about documentation standards and procedures.

  • Edited templates for efficiency, evolving company needs, and improving documentation processes.

  • Reviewed requirements and independently researched new products, features, and functionality.

  • Created help content for new, high-profile payroll software in an Agile environment.

  • Learned unfinished, new, complex software quickly, with little help.

  • Updated extensive accounting online help system based on user feedback, reducing user queries by 10%.

  • Identified gaps in documentation and implemented improvements to support users and stakeholders.

  • Created the style guide and the onboarding process in collaboration with international team members.

Swisslog
SSC
  • Updated extensive online help system, installation guides, release notes, clinical and user manuals, instructions for use (IFUs), quick reference cards, requirements, and specifications for sleep disorder diagnostic hardware and software.

  • Assumed lone-writer responsibility for large projects with tight deadlines, delivering all projects on time.

  • Worked with translation companies to ensure timely delivery of content.

MYR
Huron
Talisys
Xero
Embla
Senior Technical Writer (Contractor)

Stephenson Stellar Corporation

October 2021 - April 2022

Colorado Springs, CO, USA

Found in:

IT Technical Writer

MYR Group

September 2020 - October 2021

Thornton, CO, USA

Found in:

Senior Technical Writer (Contractor)

Huron

June 2020 - September 2020

Denver, CO, USA

Found in:

Senior Technical Writer

Talisys

December 2014 - May 2019

Golden, CO, USA

Found in:

Technical Writer

Xero

September 2013 - September 2014
Denver, CO, USA

Found in:

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Technical Writer

Embla Systems

May 2010 - September 2011
Thornton, CO, USA

Found in:

  • Created, edited, and updated user's guides, eLearning storyboards, release notes, quick start guides, functional descriptions, installation guides, and testing documents for high-profile aviation software installed on Boeing 777 airplanes.

  • Interfaced with graphic artists to create expressive illustrations, diagrams, and charts, enhancing visual appeal and clarity of technical documents.

  • Edited documents for accuracy, syntax, grammar, and layout.

  • Adapted to rapidly changing software, schedules, and deadlines.

  • Designed and developed end user and quick start guide templates.

Technical Writer

Jeppesen

June 2003 - June 2006
Englewood, CO, USA

Found in:

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Jeppesen
Senior Technical Writer

Swisslog Healthcare

June 2022 - December 2024
Westminster, CO, USA

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